Complaints
We are committed to providing products and service of the highest standard. However, we understand that occasionally things may not go as expected.
If you have a complaint or concern, please complete the form below so we can fully investigate the matter for you. Once submitted, your complaint will be reviewed carefully and impartially, and we may contact you to gather any additional information required.
All complaints are handled competently, diligently, and fairly. Each case is assessed consistently and promptly, taking into account all relevant information, to ensure the most appropriate and transparent outcome for you.
Our Locations
BYD Thames Ditton
Portsmouth Road, Thames Ditton
Surbiton, KT7 0EG
Phone
0203 832 6396
Sales Hours
Monday–Friday - 9am–5:30pm
Saturday - 9am - 5:30pm
Sunday - Closed
Service Hours
Monday–Friday - 9am–6pm
Saturday - 9am - 1pm
Sunday - Closed
BYD Croydon
8 Imperial Way, Croydon
CR0 4RR
Phone
0203 597 1515
Sales Hours
Monday–Friday - 8:30am–6pm
Saturday - 9am - 5:30pm
Sunday - Closed
Service Hours
Monday–Friday - 9am–6pm
Saturday - 9am - 1pm
Sunday - Closed