Complaints

We are committed to providing products and service of the highest standard. However, we understand that occasionally things may not go as expected.

If you have a complaint or concern, please complete the form below so we can fully investigate the matter for you. Once submitted, your complaint will be reviewed carefully and impartially, and we may contact you to gather any additional information required.

All complaints are handled competently, diligently, and fairly. Each case is assessed consistently and promptly, taking into account all relevant information, to ensure the most appropriate and transparent outcome for you.

Our Locations

 

BYD Thames Ditton

Portsmouth Road, Thames Ditton
Surbiton, KT7 0EG

Get directions

Phone

0203 832 6396

Sales Hours
Monday–Friday - 9am–5:30pm

Saturday - 9am - 5:30pm

Sunday - Closed

Service Hours
Monday–Friday - 9am–6pm

Saturday - 9am - 1pm

Sunday - Closed

BYD Croydon

8 Imperial Way, Croydon
CR0 4RR

 
Get directions

Phone

0203 597 1515

Sales Hours
Monday–Friday - 8:30am–6pm

Saturday - 9am - 5:30pm

Sunday - Closed

Service Hours
Monday–Friday - 9am–6pm

Saturday - 9am - 1pm

Sunday - Closed